If you are getting a MotiveSB.exe error, then you should know that the motiveSB program is an invasive program that is not a part of the Windows program. It is considered intrusive and is likely to interfere with and interrupt the processes of other necessary programs.
I recommend that you remove the program entirely. If, for any reason, you are having difficulties fully removing the program, then there is a simple way to disable the program, as well.
Why You Need to Remove MotiveSB.exe
Smartbridge is a completely useless program that is "supposed" to help you connect to the internet. However, there have been reports that it actually interferes with people’s connections.
There have also been reports that it disagrees with IE7. If you are using DSL and are trying to use Internet Explorer 7 (but having problems), then check for the Smartbridge program. It is the likely culprit.
This program has also been reported to "monitor" your usage. Whether it is logging your keystrokes or recording your web browsing, it is likely gathering data about your internet usage habits. This is a very invasive security problem.
Finding MotiveSB.exe on Your Computer
You should be able to find the Smartbridge (motiveSB) program from your computer at this location: in a subfolder of "C:\Program Files" or sometimes in a subfolder of the "My Files" folder - mostly C:\Program Files\ntl\BROADBAND MEDIC\SMARTBRIDGE\ or C:\Program Files\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\.
Smartbridge is a part of your DSL download bundle, so you should find it in your Verizon, ATT, or SBC folders. Some people have reported an uninstall folder, though it is not always clearly labeled.
Remove or Disable Smartbridge
Look for a filename “SBRemove_English.exe” or something similar in the Smartbridge folder.
If you are able to find this uninstall filename in your search, then uninstall the program immediately.
However, if the uninstall is hidden or too difficult to find at the moment, then there is a simple way to disable Smartbridge.
Go to your Start Bar. Click on "Run". In the box labeled "Open" type in "MSCONFIG". Click on the "Startup" tab. This is a list of programs set to run at your computer’s startup. Disable the box labeled "Self Support Tool."
You will still have the program taking up unnecessary space on your computer; however, the program should no longer run at startup and interfere with other software.
Research more about MotiveSB.exe errors or any other technical computer problems here for fast and easy ways to clean up your PC and keep it running smooth.